RAG-SERVICES LLC (“RAG-SERVICES”, “we”, “us”) is the parent company of a family of software products, including Boble and Community App. This policy explains how we handle personal information when you visit this website or contact us.
1. Scope of this policy
This policy covers this website and any communication you have with RAG-SERVICES directly. Each of our products is operated under its own privacy policy, which explains how that product handles your data. When you use a product, its privacy policy applies to that use, and takes precedence over this one where they differ.
2. Information we collect
- Information you give us. When you contact us, we receive your name, email address, company name and anything you include in your message.
- Technical information. Like most websites, our hosting provider records basic technical data such as your IP address, browser type, device type and the pages you visit, in order to operate and secure the site.
This website does not use advertising or tracking cookies, and we do not sell personal information.
3. How we use information
- To respond to your questions and requests.
- To operate, maintain, secure and improve this website.
- To comply with our legal obligations and enforce our terms.
4. Sharing within our group
We may share information with the companies and products in the RAG-SERVICES group when it is needed to answer your request, for example if you ask a question about Boble. Each group company treats that information in line with this policy and its own privacy policy.
5. Service providers and legal disclosures
We use trusted service providers, such as hosting and email providers, who process information on our behalf and only as we instruct. We may also disclose information if required by law, to protect our rights or users, or as part of a merger, acquisition or sale of assets, in which case we will require the recipient to honour this policy.
6. Retention
We keep personal information only for as long as we need it for the purposes above, or as long as the law requires, and then delete or anonymise it.
7. Security
We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to its processing, or to receive a copy of it. To make a request, email us at support@boble.io. We will respond within the time required by applicable law.
9. International transfers
We may process information in countries other than the one you live in. Where we do, we take steps to make sure it remains protected in line with this policy.
10. Children
This website is not directed at children under 16, and we do not knowingly collect their personal information.
11. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the date above.
12. Contact us
Questions about this policy can be sent to support@boble.io or through our contact page.